01Summary
All Midnight Mirage 2027 passes are non-refundable once successfully purchased, except where a refund is required by applicable law. Stay & Party packages are sold by La Nature Hotels & Resorts and are also non-refundable for voluntary cancellation, as set out in section 11 of the Event Terms & Conditions; the accommodation part is governed by the hotel's booking terms. Please check the pass type, date, inclusions, age rules and price before you pay.
We do not charge any cancellation fee, because guest cancellations are not accepted.
02Cancellation by the guest
We do not accept cancellations or give refunds for voluntary cancellation, including change of plans, illness, inability to travel, late arrival or not attending, choosing the wrong pass, not meeting the 18+ age rule, not carrying valid photo ID, or being refused entry or removed for a serious breach of event rules.
Passes cannot be transferred, reassigned or exchanged without our prior written approval.
03Cancellation or change by the organiser
If I.C.E. cancels or postpones the event, or the event is materially not delivered as advertised, we will provide a refund or another remedy as required under applicable Indian consumer law. For Stay & Party packages, the remedy takes into account the accommodation and event services actually delivered.
Reasonable changes to individual performers or timings do not by themselves qualify for a refund where the event is substantially delivered as advertised. Fireworks and special effects are subject to weather, statutory approvals and safety checks.
04Failed or duplicate payments
If your account is debited but you do not receive a booking confirmation, or you are charged twice for the same booking, contact us with the payment ID. Once verified, the extra or failed amount is refunded in full to the original payment method.
05How refunds are paid
All approved refunds are made only to the original payment method used at checkout; we do not give cash refunds. We initiate an approved refund within 7 working days of approving it. The time for the money to reach your account after that depends on your bank, card issuer or UPI provider.
06Production services
For film, music, content and event production work, cancellation and refund terms are set out in the written quote or agreement for that project.
07Raise a request or complaint
- Grievance Officer
- Mohit Soni
- engage.mohit@gmail.com
- Phone
- +91 77424 37146
- Address
- Basu Opticals, 1st Floor, Station Road, Sikar, Rajasthan 332001, India
- Hours
- Monday to Saturday, 10 AM to 6 PM IST
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it. Each complaint gets a reference number so you can track it. Please include your name, phone number, booking reference or payment ID, and a description of the issue.
Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019.